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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase is simple! Browse our collection on the website, select the product you want, and click "Add to Cart." Once you’ve added all desired items, proceed to checkout, where you’ll provide your shipping and payment details. After completing the process, you’ll receive an order confirmation email.
How do I know if my order is confirmed?
You’ll receive a confirmation email immediately after placing your order. This email will include your order details and a unique order number. If you don’t receive the email, please check your spam folder or contact our customer service team for assistance.
Can I change my shipping address after my order is placed?
Yes, you can update your shipping address as long as your order hasn’t been shipped. Please contact our customer service team promptly with the new address, and we’ll do our best to make the changes for you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future. Stay tuned for updates!
When will my order be shipped?
All orders are processed and shipped within 7 days from our warehouse in Canada. Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
What is your return policy?
Our products are all customisable and, therefore, final sale. However, in case of damage or defective products, we will gladly repair or replace them. Items must be in their original condition, and proof of purchase is required. Please get in touch with our customer service team for assistance with returns.
How long will it take until I receive my order?
Once shipped, delivery times depend
on your chosen shipping option. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. You’ll receive a tracking number to monitor your order's progress.
